Turn more warm enquiries and open quotes into booked next steps.
I’m Liam. I personally follow up the people who have already enquired, requested a quote or gone quiet—so good opportunities do not get lost while you are busy.
Prefer to message first? Message Liam on WhatsApp
Best for businesses that already receive enquiries, quotes, proposals, bookings or client follow-up opportunities.
No call centre. No hand-off to a stranger.
You and I agree the purpose, wording, tone and boundaries before I contact anyone. I then handle the agreed follow-up personally and give you a clear record of the outcome.
You may not need more leads. You may need fewer good ones going quiet.
Enquiries often arrive while you are doing the work, serving a client or travelling between jobs. The opportunity is real, but nobody has clear ownership of the next conversation.
Enquiries wait too long
The customer contacts another business before anyone gets back to them.
Quotes are sent but not revisited
Questions, timing issues and genuine buying interest remain unknown.
Older opportunities disappear
Useful contacts sit in an inbox, CRM or spreadsheet without a clear outcome.
Source: Moneypenny, The Customer Experience Divide, 2026 . Research commissioned among 2,000 UK business decision-makers and 5,001 UK adults.
One personal service for the conversations already in your business.
The common thread is that there is already a genuine reason for your business to follow up.
Enquiries and missed calls
Website forms, Bark leads, advertising enquiries, WhatsApp messages, missed calls and booking requests.
Quotes and proposals
Sent quotes, consultations, site visits and proposals where the customer or decision-maker has not yet replied.
Appropriate reactivation
Older opportunities that your business has confirmed are appropriate to contact and worth revisiting.
Client follow-up and reminders
Review requests, testimonial follow-up, referral conversations, renewal preparation, relationship check-ins and polite reminders.
A simple process with visible outcomes.
You send the agreed items, I handle the follow-up using the agreed approach, and you receive a clear handback.
We agree the boundaries
We decide who I will contact, the purpose, the wording and when I should hand the conversation back.
You send the agreed records
We use an appropriate shared sheet, email process, CRM or another agreed system.
I follow up personally
I call, message or email using the agreed tone—without stepping outside the agreed role or using pressure.
You receive the outcome
The result, next step and any required handback are recorded clearly.
| Contact | Type | Outcome | Next step |
|---|---|---|---|
| Sarah M. | Quote | Spoken to | Site visit booked |
| James R. | Enquiry | Voicemail left | Agreed second attempt |
| Previous prospect | Earlier interest | Reply received | Warm handback |
Example only. Your tracker and outcome labels are agreed around your process.
Follow-up should make commercial and practical sense.
This is likely to fit if:
- You already receive worthwhile enquiries, quotes, proposals or booking requests.
- Good opportunities are being delayed, inconsistently chased or forgotten.
- You want calm, professional follow-up rather than aggressive selling.
- You value personal accountability and a clear record of the outcome.
This is unlikely to fit if:
- You need a list of completely new prospects generated from scratch.
- You want high-volume cold calling or pressure-based sales tactics.
- The value of an additional customer is too low to justify personal follow-up.
- You require guaranteed sales, bookings, payments, reviews or renewals.
Start with a 25-contact follow-up trial.
Test the process with a defined batch before deciding whether ongoing support makes sense for your business.
- Up to 25 agreed contact records
- Wording, tone and boundaries agreed before starting
- Contact attempts made using the agreed method
- Clear outcome tracker and handback notes
- No guarantee of sales or bookings
Before you book a call.
Do you cold call random prospects?
No. My core service is warm follow-up where there is already a genuine business reason for contact. I do not provide mass calling to random lists.
Do you outsource the calls?
No. I personally handle the work agreed with your business.
Can you guarantee sales or bookings?
No. Nobody can responsibly guarantee how another person will decide. I can make sure the agreed follow-up is completed professionally and documented.
Can you contact old leads?
Potentially, where your business confirms that the records are appropriate to use and supplies the relevant instructions, permissions and opt-out information.
How are contact records handled?
We agree the minimum information needed, the access method, instructions, retention and handback arrangements before work begins.
How do I send the follow-up items?
Depending on your business, we can agree a shared spreadsheet, email process, appropriate CRM access or another simple method.
Find out what is worth following up.
In 15 minutes, we can look at what is currently being missed, which contacts are appropriate to follow up and whether the numbers make sense.